Here's the current status of my modem Everything seems to be working okay, and the uncorrectables have stopped for the most part. on 23-06-2020 07:01. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. on 30-06-2022 14:21. on 23-06-2020 07:01. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. Probably in the green boxes (some areas grey) in the road. Log shows a few criticals and warnings: RCS Partial Service and also. I need to look at new options as its effecting my work with currently working from home. I've checked the router logs and it's showing constant warning and critical messages. Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. When I plug the CAT5 back in I can log in and inspect the event log. still getting the same issue. For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off in upload speed for a few seconds and then returns to normal, and this repeats every. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. (Package is 100 mbps) Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 283000000 -16. 45 My normal upload. I have been running EMCO ping monitor with several Hosts. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). Re: Internet unstable since 23rd of January - Modem reports connection errors. It ended up being a signal problem from one of the local substations. Disconnect all the connections and reconnect to be sure. Powered on / off Hub 3 numerous times. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. Hi, I have the 350mbps package using it with a hub 3 currently. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. Downstream channels 12 and 13 particularly affected. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. 1;CM-VER=3. I’ve either got a good service or no service. No reporte. 6MHz channel has noise that causes the modulation to fall from 64QAQM to 32QAM. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. Hi All, first post here, and its for syc timing errors. 100. 1 modem mode. I have a VM Hub 3. Past few weeks now my internet connection just drops out. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. Cables of course checked, hub restarted etc. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. 0. and tells you of more local issues down to street cab/ postcode level. There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. Since upgrading to 350mb package, my hub 3 restarts multiple times a day if anything is tried, i use it in modem mode as the wifi is terrible and i use my own router for it. But a loose connection anywhere between your Hub and the street box would allow noise in. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. Responses are not instant via the community forums unfortunately, so you might find it better to call to discuss so we can check the services in. and tells you of more local issues down to street cab/ postcode level. To get the omnibox moved will cost £25, Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post. Etherne. My in-house network is absolutely fine, it is just the hub and its synchronization issues. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. I had Virgin Media installed last month and we got the M250 Package, I get around 270 Down And 26 Up on SpeedTest. That happened twice. Options. 100. this issues started a few days ago , the internet was cutting out and then coming back. called VM and the automated system said they needed to send a signal to the kit, did. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. Open a web browser and go to 192. Hi folks. Virgin Media Connection issues Still Not Fixed. Switch the Hub off and unplug it from the mains supply for five minutes. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. We would like to show you a description here but the site won’t allow us. Superstar. It began with significantly more violent packet loss, hourly outages etc. There is clearly an issue either with the box in my street or my superhub or a combination of the two and it needs to be looked at. . Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. Downstream tab: I restarted my hub. Constant WiFi dropouts. I am going to send you a PM so we can look into this for you. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. Look at the boxnoutside the wall and changed things . 1. The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. Several different modems purchased and the same problem remains. Gateway IPv4 address is valid. I checked the router log and there's a lot of criti. We would like to show you a description here but the site won’t allow us. Click on the “Upstream” tab, copy the text and paste into your reply. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. Options. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. 1;CM-VER=3. . Previously with NTL, Virgin Net, Cabletel, Cable Online. 2nd engineer provided me with a replacement hub 3. The wifi speeds are good when it works but drops out many many times a day. 70-5 Mbps download speed, paying for 50 Mbps. . . There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. My broadband drops out very regularly. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. Been having issues with my Internet for 4 weeks now. 9. i have rebooted all the kit. called VM and the automated sys. Upstream power levels are too high. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. I've done the usual - reboot hub, check coax connections etc. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. 中文客服熱線 (廣東. Client62. Firmware Version: 1. 1 router mode or 192. Been having connection Issues for about 6 Months now. and this happen intermittently. 0; This issue isn't very bad when. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. . The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. 9. We have on-going issues since beginning of November 2022 which, coincidentally, was when we had our Volt speed upgrade to 125Mbs from 100Mbs. I'm getting to the end of my rope with the tech service support I have so far received. 0 Cable Modem. . 032%. 1;CM-VER=3. 0; 0 Kudos Reply. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. 1 38 256 qam 4 5 17. 0; 13/03/2022 22:54:55 Warning!. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. Hello, I'm getting terrible ping spikes and multiple errors in the log. 168. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent disconnects. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. Options. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. Aware of the heat at the moment, but ventilation around modem is good and other network kit is working without any issues. 5 25 256 qam 13 5 243000000 -7. . This immediately improved my systems reliability. 8. Techs have replaced my hub3 with another hub. 1 router mode or 192. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 3 weeks ago. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. Really variable performance Virgin Hub and Google Mesh in Networking and WiFi yesterday; Need a WIFI POD is very bad unable to cloud game in Networking and WiFi yesterday; High Power Level, low SNR, RCS Partial Service in Networking and WiFi yesterday; High Power, low SNR, RCS Partial Service in Networking and WiFi yesterdayWhat does RCS partial service mean? Receive Channel Set A modem is in a partial service mode of operation any time it is operating with a subset of the channels in the Receive Channel Set (RCS) and/or Transmit Channel Set (TCS) because a channel has become unusable, either due to an inability to acquire a channel or because. err nrd [13437]: estimatorDot11kIterateCB. 168. I've restarted the router, and everything - 5073919So I have already had VM techs out twice. According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Let me start by saying yes all connections have been checked the device has been restarted and reset. i have rebooted all the kit. still getting the same issue. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. So i previously had the Superhub 2. The basics out of the way first: Superhub 3, modem mode. . 1). There are none in my area. Ran a dedicated line of RG6 quad shield. We've tried rebooting the router and checked router cables. My Deco log reports pages of entries which I cannot interpret, for example: Wed Apr 19 13:55:38 2023 daemon. Or dial 611 from your Virgin Plus phone. switched it off for 10 mins and then turned it back on etc etc. 2 Of those disconnections have happened in the past week, and the other. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. 4GHz and 5GHz but not much has changed. I've had a look at the network log in my Hub 3 and can see various errors - RCS Partial Service, T3 Timeouts, Sync Failure etc. Speed tests have varied (when the speed test has managed to connect. RCS Partial Service;CM-MAC. called VM and the automated system said they needed to send a signal to the kit, did. switched it off for 10 mins and then turned it back on etc etc. 4 27 256 qam 10 4 235000000 -8. 1. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1. If no problem is reported power off your hub, check that all cable connections are tight between hub and wall socket and power on. Re: Outages, Packet Loss, Slow Speed. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. My live BQM is in my profile I'm pleased to say. 1) or public DNS (8. I don't work for Virgin Media. connected via a cable. I'm using my Hub 3 in modem mode with my TP-Link router but FWIW I have tried it in router mode as well with the exact same issues. I r called their useless support - 5377375 - 2Options. Factory reset the Hub 3. on 18-09-2021 10:22. Ubiquiti suggested as low as 15 seconds (the default was 600). Hi . Options. Service status says - 5129553Hello there. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. 0 hub seems also to have very low range since I get only about 20 Mbps on. Checked the green box . Open a web browser and go to 192. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. This all started happening approx. 8 or 9. CM restarted itself while I was at home during the day on Tuesday 8th. I have a hub 3. Ok, so for at least the past day or 2, I have been having severe internet issues. on 04-05-2023 11:40. RCS Partial Service;CM-MAC=4**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. I rang virgin media up 19 hours ago and they. . 0 is normal. 4. I've reset the modem and unplugged/replugged the cables. net using a wired connection. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. Hi, pretty much this past week my wifi (Hub3) has been disconnecting at least once an hour. The engineer said the readings on the router had a problem and determined the issue. CM restarted itself while I was at home during the day on Tuesday 8th. Then sometimes it will just cut off completely and takes about 10mins too come back on. Setup. Reply. Started to notice problems when I was unable to sync to server on farm sim 22. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. Now the issues are back again. i called and went through the motions of. 16 posts · Joined 2012. Cable modem continued to funciton. Re: GIG 1 Slow Speed. Solved: Hi, I have VM 500mb package. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. this issues started a few days ago , the internet was cutting out and then coming back. Try a 60 second pinhole reset of the hub and monitor progress. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. Rebooted the hub3, switched cables, removed devices etc still the same issue. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. 0 in modem mode. I have had an unstable - 4886851 Open a web browser and go to 192. The estimated fix date is: 03 NOV 2021 09:00. called VM and the automated system said they needed to send a signal to the kit, did. We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. Im having an issue where my modem randomly restarts. Log pasted below. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. I contacted Virgin by phone, but really got zero info. I'm getting a high number of uncorrectables and Loss of Sync errors. But these RCS partial service messages are getting bad. Mostly affecting WiFi, though the ethernet connected TV also quite often. The connection from the outside service is a straight run of coax. 1 router mode or 192. 100. Ok, so for at least the past day or 2, I have been having severe internet issues. 4 40 256 qam 5 6 1. No reported faults in my post code. Hi forum. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. . 06-05-2023 15:21 - edited 06-05-2023 15:37. Options. I've tried splitting the 2. I have checked both the online fault checker and the phone one T. critical. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. Engineer visits constantly postponed. I even know every word to the call centre because I have had to call that many times. Also check all cables are in good condition and all connections are tight. There was a suggestion of work in my area that day 12am-5am, but it was later this day I. - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. We've already. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Tuning in. My internet connection drops almost every day. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Ever since then, I've had repeated issues with the broadband dropping / becoming non. Internet randomly dropping during day and night. 1. SMSよりも上限文字数が多く、 ファイルの送受信やコンテンツの共有などが可能であり、開封率やクリックスルー率も高いサービスとして知られていま. . 0; The statuses listed show the connection state of the cable modem. High Post RS errors, no ranging response. . Downstream levels appear to look fine but can see multiple T3 timeouts on the upstream. Open a web browser and go to 192. It monitors your connection 24/7 and provides diagnosis of any. Having access to Cisco Thousand Eyes, managed to determine my Virgin hub had a DNS loss of about 25% throughout the day. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. 3 weeks ago. Options. I have had techs out here that have replaced cables and wiring but still have the same issue going on. (see bqm below). I am making this post to help me converse with support agents. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. 1;CM-VER=3. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. VM very slow on reaction and underestimate the situation. Now that the maintenance is done I'm having intermittent drop outs and lag. I get kicked out from games. The numbers vary between 0. Hi all, I am having an issue with my broadband. The statuses listed show the connection state of the cable modem. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. Super solver 1,008 Views Message 12 of 45 Flag for a moderator. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. #1 · Jul 15, 2012. DO I need an engineer? 3 weeks ago - last edited 3 weeks ago by Corey_C. Downstream bonded channels. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. 21-09-2022 00:09 - edited 21-09-2022 00:14. Wireless is about 260 Down and 26 Up in the same room. 38 UPLOAD Mbps 1. on 16-03-2023 18:05. Call the service status line (0800 5610061) to see if there is a fault in your area. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. 1. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Previously with NTL, Virgin Net, Cabletel, Cable Online. Click the lower link (Share Live Graph) then click generate. Select all the text (Ctrl-A if using a keyboard), copy it. 100. Hardware Version: V1. 7 33. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. 0 which is operating in 'modem mode'. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. 1;CM-VER=3. 0 in modem mode, works perfectly fine for weeks on end then in the last week has disconnected at various times of the - 4774487 - 2Explained to cable team that I was seeing 0. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM - 4986556RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. 2016-11-16 11:56:51. Please Help !Intermittent Network Drops in Virgin Media Broadband - Seeking Solutions in Networking and WiFi a week ago; High Power Level, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023; High Power, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023Constant disconnections. Click on the “Upstream” tab, copy the text and paste into your reply. Joining in. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. switched it off for 10 mins and then turned it back on etc etc. Itermittently all devices will be disconnected with no internet and after a short while will reconnect. As per the title, wifi is fine. . Practially unusable as the broadband will cut out during my meetings online. and also a lot of errors saying "RCS Partial Service" (i will post the logs below so you can see)There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. 11-01-2023 16:00 - edited 11-01-2023 16:08. My internet was working perfectly fine - 4891147By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Copy the text in the Direct Link box, beware, there may be more text than you can see. notice. I've seen other posts here and they post there. We had 2 engineer visits: 1. Hello, I'm getting terrible ping spikes and multiple errors in the log. 2016-11-16 11:56:51. So for the last couple of months, the internet has been awful. Business, Economics, and Finance. Changed hub. Check for a known local fault on 0800 561 0061 - it is an automated service. For the last two weeks or so, I've been experiencing packet loss and latency issues. 1;CM-VER=3. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. 1 modem mode. Hi temjin1997! 👋 Welcome to the community - thank you for posting!. Networking and WiFi. Networking and WiFi. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. Tudor. 4 REPLIES. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. I found a similar older thread that based on the errors I see in the hub console (lots of alternating "RCS Partial Service"/"Lost MDD Timeout") suggested I post here and maybe a VM technician can have a look, presumably a fault in my area (happy to provide account details and MAC addresses via DM). When the internet connection drops, modem reboots and internet access is then restored. 05-09-2022 23:20 - edited 05-09-2022 23:24. This is such a pain as it happens at least once every hour. You could s etup a Broadband Quality Monitor. 0 RCS Partial Service/SYNC Timing Synchronization failure. this issues started a few days ago , the internet was cutting out and then coming back. 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